INTRODUCTION
Basic definition of housekeeping, layout of spaces, linen and uniform different services, types of rooms cleaning materials and equipments, stores, inventories and indents, Layout of housekeeping dept., Pest control.
Housekeeping Management
Organizational structure ,hierarchy, roles & responsibilities, protocols & job description, linen and uniform room,grooming, different service area, types of rooms.
General Skills
Inter- departmental relationship with other dept, Team work & leadership, Polite communication skills & Assisting guest & complying to request.
Practical Exposure
Preparing trolley & its contents, Occupancy report & Handling master keys, Cleaning room & Bed making, Responsibility of room attendant, Hygiene cleaning and set of bathroom and toilets,use of accessories & cleaning agents, public area cleaning , procedures & process of cleaning, different types of cleaning, mopping, scrubbing & carpet cleaning.
Room cleaning with hygiene procedure
Safety Precaution & Protective Clothing, Use of chemicals, Gloves & Mask, General cleaning & sanitation of bathroom appliances and surrounding area like room, walls, mirror, shower & bath tub, etc
Cleaning of public area
Use warning signs for wet floor, wear protective clothing as needed. when cleaning corridors, etc.